Office hours
Monday–Friday · 08:00–17:00
For general enquiries and accounts, contact the office during these hours.
016 349 1415accounts@vanillatech.net
AFTER-HOURS SUPPORT INCLUDED
Support beyond
office hours.
Your package includes access to our support team during the hours below, including weekday evenings and weekends.
accounts@vanillatech.net
Support hours
Monday–Friday · 08:00–22:00
Saturday–Sunday · 09:00–20:00
After-hours support covers weekday evenings from 17:00 to 22:00 and weekends from 09:00 to 20:00. All times are SAST.
Get help with your connection
Call or WhatsApp the support team on 061 524 5406 during support hours.
Help us understand the issue
Include your name, service address, when the problem started and a short description of what is happening. Let us know whether all devices are affected and whether the router has power. Never send passwords.
Support is available during the listed hours; this is not a 24-hour service.